Shipping policy

Shipping Policy (Baycity Power Parts)

Where we ship

We currently ship only within India. We do not sell or ship outside India.

Shipping charges

  • Free Shipping: Orders of ₹4,001 and above

  • Flat Rate Shipping: ₹149 for orders between ₹0 and ₹4,000

Shipping charges (if applicable) are shown at checkout before payment.

Order processing & dispatch time

  • All in-stock products are processed and dispatched within 2 working days (excluding Sundays and public holidays).

  • Orders placed on weekends/holidays are processed on the next working day.

Estimated delivery time (after dispatch)

Delivery timelines can vary depending on your city/pincode and courier partner. Typical delivery ranges are:

  • Metro cities: 2–5 business days

  • Other locations: 4–10 business days

  • Remote / extended service areas: 7–14 business days

These are estimates and may be affected by courier delays, weather, strikes, or high-demand periods.

Tracking your order

Once your order is dispatched, we will share tracking details via Email/SMS/WhatsApp (depending on the contact details provided at checkout). You can use the tracking link to monitor delivery status.

Address & delivery details

Please ensure your shipping address includes:

  • Correct house/flat number, street, landmark

  • Accurate pincode and city

  • A reachable phone number

If an order is returned to us due to an incomplete/incorrect address or failed delivery attempts, re-shipping charges may apply.

In-stock vs. out-of-stock products

  • In-stock items: Dispatched within 2 working days.

  • Out-of-stock items / special order items: Availability and timelines must be confirmed with our sales team before placing or immediately after placing the order.

For out-of-stock items, please contact our sales team at:

Order changes / cancellations

If you need to modify or cancel an order, contact us as soon as possible. Once an order is dispatched, we may not be able to cancel or change it.

Damaged package / missing item

If you receive a damaged package or missing item, please contact us within 24 hours of delivery with:

  • Order number

  • Unboxing photos/video (if possible)

  • Photos of outer packaging and product

We’ll assist you as per our return/refund policy.